This Privacy Policy explains what personal information jilieee collects from Filipino members, how it is used, who it may be shared with, and what rights you have over your own data. We are committed to handling your information responsibly and in compliance with applicable Philippine data protection laws. Please read this page before you register or provide any personal details on the platform. If you have questions, check our FAQ or contact us at the email in the footer below.
When you register a jilieee account, we collect your full legal name, date of birth, nationality, and a valid government-issued identification number as required under Philippine regulations. This information is used to verify your identity, confirm you meet the minimum age requirement of 21 years, and prevent fraudulent or duplicate account creation on the platform. Your identification documents may also be requested during account verification or before processing a withdrawal, in line with standard know-your-customer (KYC) practices. We store this data securely and only retain it for as long as is necessary to fulfil our legal and regulatory obligations. You may request a copy of the identification data we hold on your account at any time by contacting our support team.
We collect your email address, mobile phone number, and account login credentials at the point of registration, as these are essential for account access, two-factor authentication, and sending you important account-related notifications. Your contact details are also used to respond to support queries, confirm successful transactions, and send you platform updates that affect your account directly. We do not use your contact information for unsolicited third-party marketing without your explicit consent, and you can opt out of any non-essential communications at any time by contacting support. Phone numbers and email addresses are stored in encrypted form and are never displayed in full to any team member who does not have a legitimate operational need to access them. Changes to your contact details must be verified through our standard account authentication process to prevent unauthorised modification.
To process deposits and withdrawals, jilieee collects payment method details including GCash account references and other approved Philippine payment identifiers, along with transaction amounts and timestamps. We do not store full payment credentials such as complete card numbers or mobile wallet PINs — only the reference data needed to process, track, and reconcile transactions on your account. All financial data is transmitted using industry-standard encryption and is accessible only to authorised personnel involved in payment processing and fraud prevention. Transaction histories are retained for the period required by our regulatory obligations and may be reviewed in the event of a dispute, a suspicious activity investigation, or a legal request from the appropriate Philippine authorities. If you believe a transaction on your account was not authorised by you, contact support immediately so we can initiate a review.
When you use the jilieee platform, we automatically collect technical and behavioural data including your device type, operating system, mobile browser version, IP address, pages visited, session duration, games or sports markets accessed, and the actions you take within your account. This data is used to improve platform performance, personalise your experience, detect unusual activity patterns that may indicate fraud or account compromise, and ensure our responsible gaming tools are working effectively. Usage data is analysed in aggregate form for product development and is not used to make automated decisions that negatively affect your account status without human review. We may use session data to help resolve technical support queries and to investigate disputes where the sequence of platform actions is relevant. You cannot opt out of the collection of essential technical data, as it is required for the platform to function securely and reliably.
Your personal data is used internally to operate and maintain your account, process transactions, administer bonuses and rewards, respond to support requests, and enforce our Terms and Conditions. We also use aggregated and anonymised data to understand how Filipino members use the platform so we can improve our games, sports betting markets, and overall service quality. Our responsible gaming team uses account activity data to identify members who may be showing signs of problem gambling and to reach out proactively where appropriate — this is part of our commitment to safe entertainment. Internal access to personal data is restricted on a strict need-to-know basis, and all team members with data access are subject to confidentiality obligations. We do not use your personal data to build profiles for sale to advertisers or data brokers.
jilieee does not sell your personal data to third parties. We may share limited data with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, and fraud detection services — but only to the extent necessary for those specific purposes and under strict data processing agreements. We may also disclose personal information to Philippine regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud or protect the safety of our members. Any third-party service provider who handles your data on our behalf is contractually required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared. We will not share your data with any third party for their own independent marketing purposes without your explicit and informed consent.
We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These include encrypted data transmission using industry-standard protocols, secure server environments, access controls that limit data visibility to authorised personnel only, and regular internal reviews of our data handling practices. Account passwords are stored in hashed form and are never accessible to our support team in plain text — if you forget your password, the only option is a secure reset process, not retrieval. We continuously monitor platform activity for signs of security incidents and have procedures in place to detect, investigate, and respond to data breaches promptly. In the event of a breach that poses a significant risk to your rights as a member, we will notify affected users and the relevant Philippine authorities in accordance with our legal obligations.
As a jilieee member based in the Philippines, you have the right to access the personal data we hold about you, to request corrections to inaccurate information, and to ask for your data to be deleted where we are no longer legally required to retain it. You also have the right to object to certain types of data processing and to withdraw consent for optional data uses such as marketing communications at any time. To exercise any of these rights, contact our support team at the email address listed in the footer of this page — please include your registered account email and a clear description of your request so we can respond efficiently. We will acknowledge your request within a reasonable timeframe and complete it within the period required by applicable Philippine data protection law. Please note that certain data must be retained for regulatory and legal compliance purposes even after an account is closed, and deletion requests cannot override these mandatory retention obligations.
A quick overview of how long we keep your data, how cookies work on this platform, and how we let you know when this policy changes.
jilieee uses essential cookies to keep you logged in, maintain your session securely, and remember your platform preferences across visits. We may also use analytics cookies to understand how members navigate the platform, which pages are most useful, and where technical issues occur — this data is collected in aggregate and is not linked to your personal identity. You can manage cookie preferences through your mobile browser settings, but disabling essential cookies may affect your ability to log in or use core platform features. We do not use tracking cookies that follow you across third-party websites or serve you targeted advertisements based on your browsing activity outside of jilieee. A full list of the cookies used on this platform is available on request from our support team.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five (5) years from the date of the relevant activity, in line with anti-money laundering and financial record-keeping requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. If you request account closure, we will process the deletion of non-mandatory data promptly, but mandatory retention data will be held for the legally required period even after your account is closed. You may ask us for information about the specific retention period that applies to any particular category of your data by contacting support.
jilieee may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we offer. When material changes are made, the updated policy will be published on this page with a revised effective date, and where appropriate we will notify members directly via the contact details registered to their account. Your continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically — particularly before providing additional personal information or making significant use of a new platform feature. If you disagree with any change to this policy, you should stop using the platform and contact us to discuss your options regarding your account and data.
Our FAQ page covers common questions about account data, verification, and responsible gaming in plain Philippine English. If you need to speak to the team directly, use the support email in the footer below. Once you are comfortable with how we handle your information, creating a free account takes just a few minutes from any mobile browser — no app download required.